Frequently Asked Questions Do you have a minimum order? There is no minimum order however a $35 Handling Fee and Non-stocking Dealer Price will be applied to order under $2000.
How long does it take to get the shipment? In-stock items ship immediately. Please allow 8-12 weeks for out of stock and custom order items.
Can I have this item in a different finish or material? Absolutely! We can custom re-design any item from our existing collections. The minimum for custom order is $2500. A 50% non- refundable deposit is due upon confirmation of the order.
Do you have a container program? We offer full and mixed 20’, 40’, and 40’ HC container program shipped directly to any major ocean port in the world and/or to door. Average savings to major ports in the U.S. is about 20% of Stocking Dealer Price. Savings varies depending on final destination.
Do you offer custom furnishing solutions? Custom furnishings is our specialty whether it is Hospitality, Contract or Residential. We have the ability and resources to customize order based on time and budgetary needs. We offer full custom service from rendering, sampling, prototyping, manufacturing to distribution. We help select suitable commercial grade hardwares, mechanisms, and finishes. Our expertise is in designing and making furniture and accents made of hand woven natural fibers and reclaimed teak wood although we work well with other materials including mahogany wood, plantation teak, and all weather plastic.
Do you have a catalog? Our catalog is available to trade only. With a password, the entire collection is available online on our website. To request a password, please download and fill out the Catalog Access Form.To order a print or CD catalog please fill out the Catalog Request Form. Request is subject to approval.
What is your furniture made of? Most of our furniture are made of Premium Grade Rattan Core. Strong and light, rattan is tough, flexible material that comes from the reedy stems of different kinds of palms. It grows only in the tropical forest. It bends and twists easily into any desired shape and compliments any other materials easily. Generally, some variations of natural fibers such as Sea grass, Banana, Water hyacinth are used to accentuate. Recently we have expanded our collections to include products made of solid mahogany, plantation grown teak, and all weather plastic. But our favorites are those made of reclaimed teakwood salvaged from beams, walls and remains of old houses and buildings. We believe in materials that are good for the environment.
Can we put the furniture outdoors? Our furniture, other than those made for all weather, are water-resistant but not water-proof! They are most suitable indoors or under covered areas.
How do you care for wicker and rattan? Wicker and rattan do not require much maintenance. To prevent dirt and dust build up, dust woven rattan regularly with a feather duster and vacuum with a soft brush attachment.
